Privacy Policy

1. Overview

SK Performance ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit skcryo.com or submit any form on this website, including giveaway entry forms and waitlist sign-ups.

By using this website or submitting a form, you consent to the practices described in this policy. If you do not agree, please do not use this website or provide your information.

2. Information We Collect

We collect the following categories of personal information:

• Contact Information: First name, last name, email address, and phone number — collected when you submit a form on our website.
• Form Submission Data: The date, time, and source of your form submission (e.g., Facebook ad, in-person event), and any other information you voluntarily provide.
• Technical Data: IP address, browser type, device type, operating system, referring URLs, and pages visited — collected automatically through standard web server logs and analytics tools.
• Communication Records: Records of SMS messages and email communications sent to or received from you.

We do not knowingly collect information from children under the age of 13. This website is not directed at children.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing giveaway entries
• Notifying winners and managing prize fulfillment
• Sending automated SMS messages about your entry, membership offers, and SK Performance services (with your consent)
• Sending email marketing communications about SK Performance services, offers, and announcements (with your consent)
• Managing and improving our lead follow-up sequences
• Responding to inquiries and customer service requests
• Analyzing website traffic and improving our website and marketing
• Complying with legal obligations

4. SMS Communications

When you provide your phone number on any SK Performance form, you expressly consent to receive recurring automated SMS text messages from SK Performance at the number you provide. Messages may include giveaway entry confirmations, membership offers, wellness service promotions, and grand opening announcements. Message frequency varies; you may receive up to 5 messages per week during active promotional periods. Consent to receive SMS is not a condition of any purchase.

• Your phone number is never sold to third parties.
• SMS messages are delivered through Twilio, Inc., a third-party SMS service provider. Your phone number is shared with Twilio solely for message delivery purposes.
• You can opt out of SMS at any time by replying STOP.
• Message and data rates may apply.
• For help, reply HELP or contact us at info@skcryo.com.

5. Email Communications

When you provide your email address, you consent to receive email communications from SK Performance. Your email address is used to send giveaway updates, membership offers, and service announcements.

• Your email address is never sold to third parties.
• Email is delivered through Resend, Inc., a third-party email delivery provider. Your address is shared with Resend solely for delivery purposes.
• You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or emailing info@skcryo.com.

6. Third-Party Service Providers

We work with the following third-party providers who may have access to your personal information solely to perform services on our behalf:

• Twilio, Inc. — SMS delivery. Twilio's privacy policy is available at twilio.com/legal/privacy.
• Resend, Inc. — Email delivery. Resend's privacy policy is available at resend.com/legal/privacy-policy.
• Supabase, Inc. — Database and backend infrastructure (US-based). Your contact information is stored securely in Supabase's cloud database.
• Vercel, Inc. — Website hosting and deployment (US-based).
• Cloudflare, Inc. — Content delivery network and DNS management. Cloudflare may process your IP address and request data as part of standard CDN operations.

All providers are contractually required to protect your data and are prohibited from using it for any purpose beyond the services they provide to us.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact information collected through giveaway entries and waitlist sign-ups is retained for up to 2 years from the date of submission, or until you request deletion.

8. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request correction of inaccurate information.
• Deletion: You may request that we delete your personal information. To do so, email info@skcryo.com with your request.
• Opt-Out of SMS: Reply STOP to any SMS message.
• Opt-Out of Email: Click unsubscribe in any email or email info@skcryo.com.

9. California Residents (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• Right to Know: The categories and specific pieces of personal information we collect about you.
• Right to Delete: Personal information we have collected, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information to third parties.
• Right to Non-Discrimination: We will not discriminate against you for exercising any CCPA rights.

To exercise your CCPA rights, contact us at info@skcryo.com.

10. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

For questions, requests, or concerns about this Privacy Policy or your personal data: